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Terms & Conditions for Booking

FOR RENTALS

The Terms and conditions set out in these Booking Conditions together with the confirmation Invoice forms a contract between you(customer/ person named on the INVOICE) and DUBAI CITY STABLE part of AL DHABI HORSES & CAMELS RENTAL. Please note that the person booking the event must be over 18years of age. However please note that a contract does not exist between us until the deposit has been received by us.

ENQUIRY

When making an enquiry to us about your event we will price it accordingly, this is not a confirmation of booking and the date will not be held for you just because a price has been obtained. Any such enquiry simply confirms that we are dealing with your booking request and is not confirmation of it.

INVOICE

However please note that if a deposit is not received on time, we will not be able to keep that date for you and it will then be given to someone else. All balance on jobs must be paid in full on completion of the job and interest will be incurred on any overdue balance.

Your payment and the issuing to you of our Invoice create a contract between us. These Booking Conditions form the basis of your contract with you and DUBAI CITY STABLE part of AL DHABI HORSES & CAMELS RENTAL (www. www.dubaicitystable.com and incorporating our sister websites www. aldhabigroup.com). You should read and ensure you fully understand them (raising any enquiries you may have with us) before asking us to confirm your booking.

By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to have read and understood our Booking Conditions, and to have actually done so before a contract between us came into existence.

PAYMENTS

Payments can be made through our bank and if you require our bank details then please ask. We accept all cheques or direct payments into our bank account but remember this takes time to set up.

LAST MINUTE BOOKINGS

All payments for new clients and last minute bookings are to be made prior to the job by means of agreement with both parties.

BEHAVIOUR

We accept all clients to have considerations for our animals. If in our reasonable opinion or in reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress our animals we are entitled without prior notice to be terminate the booking with immediate effect. NO REFUNDS will be made and we will not pay any expenses or cost incurred as a result of the termination.

DEPOSIT

Deposit is non-refundable. You must pay a deposit of 50% at the time of booking otherwise full payment should be much appreciated. NO DEPOSIT NO RESERVATION.

CANCELLATION

If you wish to cancel your booking you must advise us in writing.

Any cancellation for whatever reason should be made in writing to: aldhabigroup@gmail.com/ sales@dubaicitystable.com

Further, any outstanding balance due to booking shall be deemed as payable.

2-7days: 50% will be payable.

On the date of booking: 100% of balance is payable.

LATE PAYMENTS

We also reserve the right to charge you .025 percent per day as per amount for the late payment. Our confirmation Invoice will show the total price you must pay in enough to allow the money to reach us by this deadline. If you decide to select the option to pay in full at the time of booking, you may do so, but this will not change any of the conditions, which form part of this contract.

BREAKDOWN

In case of breakdown traffic problem and road relay cover independently for our lorries and trailers, if we do not make the booking then a full refund will be given or you will have the options to book an additional day with us. If we are late we will make the time up by staying a bit longer.

STAFF

We would like to know if you are unhappy with our staff or services no matter how small a complaint if you do not find staff friendly or helpful we need to know this is what makes us so professional. The majority of our staff are non-smoker.

TRAFFIC

Where the traffic so bad this days we always make sure we leave early, ahead of time to get to a booking, long journeys are made the day before to venues and we accommodate the animals on a farm.

FORCE MAJEURE (unforeseeable circumstances)

“Force Majeure” means any events which supplier of the service(s) in question could not, even with all due care, foresee or avoid.

Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. When a major road/motorway is closed we cannot accept blame for being late but we will always stay additional hours, to make up the lost time. There are rules and regulations about how many hours an animal can be on the road and we obey to all the Rules & Regulations.

FOR RIDING SAFARIS

Horse and Camel Riding is a risk sport and handling Horses and Camels can be potentially dangerous. We take great care to ensure that all of our horses, ponies and camels are well trained and reliable, but they are hired to the rider with the clear understanding that YOU RIDE ENTIRELY AT YOUR OWN RISK.

In the event that a rider is not capable of the riding required for a particular trek, AL DHABI reserves the right to request that that rider not commence and/or continue that trek. Determining the level of experience and/or suitability of a rider is done at the sole discretion of AL DHABI.

Bookings are accepted on the basis that riders do not suffer from any illness or disability which could prejudice their safety on horse, ponies and camels.

All treks are subject to availability. AL DHABI reserves the right to cancel and/or reschedule any trek for any reason at any time. In the event that a cancellation is made, all deposits and/or any part of the total balance that has been paid will be refunded in full in the same manner in which it was originally paid. After this AL DHABI is under no further obligation. All trek itineraries and/or routes are approximate. Occasionally conditions dictate that they be changed. All itineraries are subject to change at any time and for any reason at the sole discretion of AL DHABI.

Prices quoted are based on conditions at time of quoting. If these should alter, AL DHABI reserves the right to offer clients a choice between paying the altered price and accepting a full refund.

AL DHABI will make bookings for dinner reservations on the behalf of our clients. Please note however, that any such bookings are subject to availability and the terms and conditions of each individual establishment. AL DHABI will not be responsible for loss and/or damage of personal items during any of our treks.

BOOKING POLICY AND CONDITIONS.

All treks must be booked and at least part paid for in advance.

Our Overnight or Evening Camp Safari Rides- must be booked as early as possible. If the booking is made 30 days or more prior to departure, a 25% deposit is payable at the time of booking and the balance is due 15 days prior to departure. If the booking is made 7 days or less prior to departure, the total balance is due at the time of booking (full payment required). Full payment will be taken for treks cancelled on the day or failure to turn up at the scheduled time.

One-Hour and Two-Hour Safari Rides- if available can be booked up to 5hrs before the trek departs. A 25% deposit and the balance is due before you leave the STABLES on the day of your trek. Otherwise you will pay full AED175 at the time of booking.

CANCELLATION CONDITIONS

Safari Rides go out in all weather conditions, rain or shine. In the event that AL DHABI has to cancel a safari rides for any reason, your deposit and/or any part of the total balance that has been paid will be refunded in the manner in which it was originally paid.

In the event that you have to cancel a safari rides for any reason, cancellation fees will be calculated as follows:

For Overnight/ Evening Camp Safari Rides

Cancellation 7 or more days prior to departure: 25% Deposit no refund

Cancellation 2 days or less prior to departure: 50% of Total Balance

For One-Hour and Two-Hour

Cancellation at any time after booking: 25% Deposit no refund

FOR RIDING LESSONS

Parents and Guardians must sign a waiver for children 17 years old and younger.

All riders must be (6) six years of age to qualify for the regular horseback rides. Please don’t ask us to fudge on child’s age no matter the experience level. The Dubai City Stable allowed 5yo below to experienced kids on pony. Body weight must not exceed 240lbs.

Smoking is not allowed at our check-in area or on the horseback ride.

Helmets are considered personal protective equipment it is highly recommended that all persons wear a helmet, ATSM/SEI approved. Riders 17 years old and younger are required to wear a helmet.

Appropriate riding attire is long pants (jeans), shorts/ long shoes/boots/tennis or flats and walking shoes.

A Liability Waiver must be thoroughly read and signed. You may print one out now or wait until you arrive at your ride where you will be given one to sign.

Check in time is 15 min. before scheduled ride time. Please allow ample time to reach us.

We reserve the right to refuse service to anyone who we feel would put our horses, other riders, or themselves in danger.

CANCELLATION & REFUNDS POLICY

Rescheduling with LESS than 24 hours

50% of your booking is non-refundable if booking is canceled or changed with less than 24 hours notice.

If any riders does not comply with conditions set out in the application or in the opinion of the club, the club will not issue REFUNDS any money pays for the rides (or as a package)

No Shows

Will not be given a refund. This includes missing your ride due to being late and we were unable to hold the ride for you.

Late

Will be cut your lesson if you are late we are able to hold the ride for you. This is not a possibility if other guests are on your ride. It is your responsibility to ensure you have proper directions to our location. Please use the map we have on our site to ensure you find the right location. Please allow yourself ample time to reach us.

Rainy & Stormy Days Cancellation

We plan to ride rain or shine. In the event we cancel a ride due to conditions we feel are unsafe for our place, no charges will be applied. Re-use the payment for the next lesson.

THANK YOU for your interest in our service.

This website is owned by AL DHABI HORSES & CAMELS RENTAL

(www.dubaicitystable.com part of AL DHABI Group)

Content & Images of Dubai City Stable & Al Dhabi Group

ACCESSING THE WEBSITE

We reserve the right to withdraw or amend the Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to any user, including registered users.

You are responsible for:

Making all arrangements necessary for you to have access to the Website.
Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers including, without limitation, payment using credit cards or other forms of electronic payment, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information, including, without limitation, credit card information or information pertaining to other forms of electronic payments, you provide on the Website is correct, current and complete.

To insure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. Usually a closed lock on your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame.

INTELLECTUAL PROPERTY RIGHTS

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United Arab Emirates and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
If we provide social media features with certain content, you may take such actions as are enabled by such features.
You must not:

Modify copies of any materials from this site.
Republish any part of the Website on another website, in any other medium (print, electronic or otherwise) or as part of any commercial service.
Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
No right, title or interest in or to the Website or any content on the site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

TRADEMARKS

The Company’s names, brand names, the Company’s logos and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

PROHIBITED USES

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

In any way that violates any applicable federal, local or international law or regulation, including without limitation, any form of misuse of credit cards or other forms of electronic payments.
To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.
Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
Use any device, software or routine that interferes with the proper working of the Website.
Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Website.
RELIANCE ON INFORMATION POSTED

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

Emaar reserves the absolute right, without any liability whatsoever, to amend vary or extend at any time the completion date of its projects inter alia the estimated/scheduled completion date(s) mentioned on or through the Website.

UPDATE OF THE WEBSITE

We may update the content on the Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

ONLINE PURCHASES AND OTHER TERMS AND CONDITIONS

All purchases through our site or other transactions for the sale of services formed through the Website or as a result of visits made by you are governed by these Terms of Use and the Property Agreement.

Additional terms and conditions may also apply to specific portions, services or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

Any and all payments made through this Website are subject to these Terms of Use and the Property Agreement. Consequently, the Company is under no obligation to accept any payments not made in accordance with the these Terms of Use or the Property Agreement or made following termination of any of them and you hereby acknowledge and accept that any receipt of payment through this Website or otherwise shall not be deemed or construed as an acceptance of such payment or waiver of right to reject payment at a later date.

Description of Goods and Services: The Website can be used for payment of service fees, utilities and any other charges payable by you for management of the community, compliance with community rules or required by law and in compliance with the Property Agreement.

LINKING TO THE WEBSITE AND SOCIAL MEDIA FEATURES

You may link to any page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part.

This Website may provide certain social media features that enable you to:

Link from your own or certain third-party websites to certain content on this Website.
Send e-mails or other communications with certain content, or links to certain content, on this Website.
Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features solely as they are provided by us, solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

Establish a link from any website that is not owned by you.
Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

For feedback or suggestions, please contact us